Return Policy Delays on the delivery or manufacturing of special order items are beyond our control and we can not assume liability for these delays. All special order items are subject to a 25% restocking fee if deemed returnable and an in store credit will be issued. In store credits will be valid for 1 year from the issue date. Returnable items must be in the original box and returned within 10 days. Discontinued, custom, or installed merchandise will not be accepted. Display fixtures, accessories and clearance items are sold as is and are not returnable. Special order glass/parts are not returnable. Warranties provided by the manufacturer will be honored by the manufacturer. Neither Lighting One nor the manufacturer covers the cost of installation, labor, or added expenses due to delays, defects, substitutions, or damage. Lighting One offers complimentary storage for all orders paid in full. Damage claims must be made within 48 hours of receipt of the product.